General
- Quotation Validity: Formal quotations provided by Life Chemicals are generally valid for 30 days from the date of issue unless explicitly stated otherwise.
- Availability of Products: The availability of products in our stock is subject to change based on ongoing sales (occurring on or after the date of the quotation).
- Purchase through Online Shop: To conveniently purchase compounds online, please visit the Life Chemicals online shop, where the real-time information on availability and price of any product is shown.
- Formatting Options and Packaging Information: Detailed information regarding product formatting and packaging can be found in the Formatting Options section. Please refer to this section to learn more about different options and packaging details.
- Ordering and Specific Inquiries: To place a purchase order, as well as to discuss any specific requirements and obtain additional information, you are kindly requested to contact us directly at orders@lifechemicals.com.
Delivery Terms
- Lead Time for Order Processing and Delivery: The time required to process and deliver an order depends on its size and formatting requirements. Please note that larger orders may take longer to process.
- Shipping Charges: Estimated shipping charges will be specified in the confirmation of the Customer's Purchase Order (PO). The amount charged will be based on the tariffs set by a courier service.
- Additional Charges: Additional charges may apply for packaging, handling, or re-formatting of the products. For detailed information, please refer to the Life Chemicals Formatting Options or contact us at orders@lifechemicals.com.
- Delivery Time for Small Selections: For small selections of stock compounds (less than 100 items), the estimated delivery time is 10-15 business days from the Customer's confirmation of the Purchase Order (PO).
- Delivery Time for Larger Selections: Larger selections of up to 5,000 compounds will be dispatched within 1-3 weeks from the Customer's confirmation of the Purchase Order (PO). For orders exceeding 5,000 compounds, the delivery schedule will be mutually agreed upon between Life Chemicals and the Customer.
- Shipment Notification: Upon dispatching the shipment, Life Chemicals will provide the Customer with a courier tracking number, the total number of shipped samples, the number of boxes, and any other relevant information.
- INCOTERMS 2020: Shipping terms shall meet the requirements of the INCOTERMS 2020 standards. By default, compounds will be shipped FCA Kyiv via an international courier service to a location specified by the Customer. The freight for FCA delivery will be included in the invoices. Any deviation from these INCOTERMS will require explicit written acceptance by Life Chemicals.
- Import Duties and Taxes: International shipments may be subject to import duties and taxes imposed by the destination country. The Customer is solely responsible for paying applicable taxes, customs duties, and associated charges for eventual customs clearance.
- Compliance with National Laws and Regulations: The Customer bears full responsibility for complying with its national laws and regulations pertaining to the ordered chemicals. This includes but is not limited to the safe and environmentally friendly handling, storage, and disposal of the compounds.
- DISCLAIMER: Chemical compounds sold by Life Chemicals, including those available on lifechemicals.com and shop.lifechemicals.com, are intended for research purposes only. Any non-research use of the compounds is strictly prohibited. The Customer shall ensure stringent adherence to the specified research purposes and comply with all applicable laws and regulations.
Quality Assurance
- Product Purity: Life Chemicals is committed to maintaining high product standards, ensuring a minimum purity of 90 %. This purity level is confirmed by LCMS and/or 400MHz NMR data analysis. The Customer can obtain electronic copies of NMR or LC-MS spectra upon request.
- Documentation and Traceability: the Company maintains comprehensive documentation and traceability records for each compound, including batch numbers, production dates, and analytical data. These records enable the tracking and verifying compound's quality and origin.
- Customizable Quality Assurance Services: In addition to the standard quality assurance measures, Life Chemicals offers customizable quality assurance services upon request. Quality Control can be tailored to meet various requirements, particularly additional testing, analysis, or documentation.
- Customer Feedback and Support: Life Chemicals welcomes its Customers’ feedback regarding product quality to address any concerns promptly. Our dedicated support team will assist the Customers with any inquiries or issues related to the quality of our compounds.
Marketing Terms and Permissions
- Downloading Compound Libraries: the Customer can access and download compound libraries in SD file format from our website. Simply visit the respective description page or navigate to the Downloads section. Please note that registration is required.
- Permission for Data Processing and Communication: By registering on our websites, the Customer grants us its permission to process and securely store its information. Additionally, the Customer may receive emails containing commercial offers and personalized online advertising (newsletters) from Life Chemicals.
- Protection of Customer Information: The Company values our Сustomers’ privacy and assures that their contact information will not be shared with third parties. Life Chemicals will solely use the information provided to stay in touch with its Customers and deliver marketing news and updates.
- Unsubscribing from Marketing Communications: Customers can unsubscribe from our marketing newsletters anytime. To do so, click on the “unsubscribe link” in the footer of our marketing newsletter emails.
- Academic Research Usage: Researchers conducting academic studies are permitted to utilize the Company's product data for their research purposes. However, it is mandatory to explicitly acknowledge Life Chemicals in the resulting publications (in either the Acknowledgement or Materials and Methods section).
Confidentiality
- Third-Party Disclosure: The Customer shall not disclose any confidential information received from the Company to third parties without the Company's prior written consent. This restriction does not apply to authorized representatives, employees, or contractors bound by confidentiality obligations.
- Non-Disclosure Agreement (NDA): Upon request, the Customer and the Company may enter into a separate Non-Disclosure Agreement (NDA) to further protect confidential information shared between them. The terms and conditions of the NDA shall prevail in cases of any inconsistencies with this agreement.
Product Returns and Refunds
At Life Chemicals, we prioritize providing high-quality compounds that meet or exceed the Customer’s expectations. However, exceptional circumstances may arise where a return or refund is necessary. Please review the following guidelines regarding product returns and refunds:
- Return Policy: Life Chemicals generally does not accept returns of purchased compounds unless substantial evidence indicates low purity or discrepancy in the compound's structure. For other exceptional cases, please contact our customer support team to discuss specific details and determine the appropriate course of action.
- Supporting Documentation: the Customer seeking a refund based on low purity or structural discrepancy must provide relevant documentation, such as analytical data, spectroscopic results, or any other scientific evidence supporting its claim. Our quality assurance team will evaluate this information to determine its validity and suggest appropriate settlement terms.
- Refund Procedure: Life Chemicals will initiate the refund process promptly upon claim verification and approval. The refund will be issued by the same payment method as in the case with the original purchase unless otherwise mutually agreed upon by the Customer and Life Chemicals.
- Return Shipping: In case the reimbursement claim is approved, the decision concerning the need for the product return will be made on a case-by-case basis. If the refund is processed without requiring the return of the compound, the Customer is not obligated to ship the product back to Life Chemicals. This approach aims to facilitate a swift resolution and minimize logistical challenges associated with product returns.
Force Majeure
- Life Chemicals shall not be held liable for any failure or delay in the performance of its obligations under these terms due to circumstances beyond its reasonable control. Such circumstances include but are not limited to, natural disasters, pandemics, strikes, war, acts of terrorism, governmental actions, or any other events or circumstances beyond the control of Life Chemicals.
- In the event of force majeure, Life Chemicals will make reasonable efforts to mitigate the impact and resume normal operations. However, the Company shall not be obligated to compensate for losses or damages incurred by the Customer or third parties.
- Life Chemicals has the right to suspend, modify, or terminate obligations under these terms without liability. The Company will promptly notify the Customer of the force majeure event and the expected impact on the services or deliveries.
- The Customer acknowledges that force majeure events may affect order processing, delivery timelines, and product availability. Cooperation and reasonable accommodations are expected in such circumstances.